Complaints grow, but airlines still allowed to get away with poor service - Business - The Boston Globe
A nice summary of why business can sometimes be as bad or worse than government when it comes to doing things. I will not fly cattle car airlines at all unless it is absolutely an emergency. On top of that, I don't believe they take safety, or customer relationships as something other than a cost cutting possibility.
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Nonetheless, I travel a lot, around 100,000 miles a year on Southwest Airlines. I really don't have any complaints, they treat me pretty well, and I have a KSA/WKT from TSA, so I just pick the Pre-Check or the Priority line that Southwest gives me - whichever looks faster. I can't remember the last time I took my shoes or belt off or take my laptop out at the screening checks.
I see a lot of people whine & complain, but this is unfortunately a necessary evil when we have been at war for 15 years. We have thousands of kids coming back without limbs or without their life, and we have old women griping about "groping" - which I have never actually observed to happen in 100,000 miles. Although, for many that I see, that pat-down might be the only action they got that year... Take off the fake jewelry and leave it at home and it gets pretty easy... It's called a Metal Detector.
If you're going on a one-week or less trip, do you really need to pack like an African expedition? The less you carry, the easier it is.. I haven't checked a bag in over a year actually with an average of 4-day business trip and I never re-use clothes. If it doesn't fit in my trusty Duluth Trading roll-up wardrobe thing, it doesn't go.
Alaskan Air is pretty good as well, and so is JetBlue. Stay away from United, Delta, etc.
I will drive my car. Yes it takes more time, but I refuse to subjugate myself to these government boneheads, taking over the private world.
The solution is simple and requires everyone to just stop flying until the government gets its face out of it.
This is also a hard thing because it means possibly inconveniencing yourself in other ways, like taking 2 - 3 days to drive from NY to CA.
Everyone keeps talking about it and complaining about it but few actually DO anything about it.
Ayn Rand is totally right, take away their money, i.e. passengers, and changes will come very rapidly. Or I became a private Pilot and started flying my own Piper Aztec. No more TSA concerns. Unfortunately Obamanomics ruined my income so I sold my plane but I still refuse to step foot on a commercial airliner until the Government and TSA idiots are no longer a factor.
El Al.
That's Hebrew for "Up, Up, and Away!"
The national-flag airline of the Republic of Israel.
The last round trip I ever took was on El Al. March-April 2011. A ten-deay tour of Tel Aviv-Jaffa, Caesaria Maritima, Mounts Carmel and Megiddo (overlooking Ramat-David AFB in the Valley of Jezreel), Tiberias, Kefer Nahum ("Capernaum" in Latin), Beit She'an, the Dead Sea (including Qumran), and finally Jerusalem.
El Al, in getting me there, gave me the best service I'd had in a long time. They also have their own security. They grilled me something fierce, and wanted to know whether I'd bought anything in the Duty Free shop (I didn't; the airline runs a duty-free shop on board). But I knew with absolute certainty my flight would make it without incident.
Other than that, from baggage handling to the tasty meals they served: no complaints.
You notice that in my other comments about overseas airlines which carrier is the worst?
Quantas (and its subsidiary Jetstar) is the national-flag airline of Oz.
Only when people may invent any transport mode they care to, will the airlines realize they either improve passenger comfort, safety, efficiency, and service, or they lose business.
Here's a barrier which ought to come down, and a company seeking to crash it. Terrafugia is making a name for itself with its designs (yes, designs, two of them now) for the world's first street-legal aircraft. The Transition (a fixed-wing push-prop) and the TF-X (a twin-engine tiltrotor!) are two exquisitely beautiful designs. To make them legal, Terrafugia had to arrange for special bendings of rules from the FAA and the NHTSA.
Now if this design had come up in Galt's Gulch, Judge Narragansett would have refounded Underwriters' Laboratories, which would have opened a new division for road-capable light sport aircraft. In fact, these are the sort of aircraft Ragnar Danneskjöld would have designed, or at least conceived.
Now imagine if everyone had the choice of either flying some puddle-jumping airline, or getting into their Terrafugia Transitions, or even Terrafugia TF-X's, taking off maybe from a standing start, and flying to the nearest airport to board a big jet. Or what if they were allowed to take off from and land on a sufficiently deserted road? Do you really think people would put up with the poor service of airlines today?
All provided better service than recent flights in the US (2007-2010 timeframe), although some low cost carriers just barely better.
The airlines best to worst (all travel in coach at lowest price available at the time):
Two best where coach is like business class:
Emirates (Oz - Thailand -Oz)
China Southern (Thailand to Los Angeles)
Good service (coach the way it used to be in the US:)
Air New Zealand (US to NZ, NZ - Oz - NZ)
Virgin Australia (OZ - NZ)
China Air (OZ - NZ - Oz)
Jetstar (Oz-Thailand-Oz)
Scoot (Oz-Singapore)
Tiger (Singapore-Cambodia)
Barely better than US:
Jetstar (Oz-NZ-Oz)
Quantas (Oz-NZ-Oz)
Your mileage may vary.