Complaints grow, but airlines still allowed to get away with poor service - Business - The Boston Globe
A nice summary of why business can sometimes be as bad or worse than government when it comes to doing things. I will not fly cattle car airlines at all unless it is absolutely an emergency. On top of that, I don't believe they take safety, or customer relationships as something other than a cost cutting possibility.
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Its so sad that the politicos/banksters/elite appear to be set on fomenting trouble with Russia. They could be a great ally and partner for Americans if liberty were to break out here and there.
I like being able to change my ticket on Southwest if I need you, you only pay the difference in airfare, or as I've actually gotten often - a credit if the other destination or time is cheaper. My last trip to Las Vegas (business) was actually free (got home last night) because last month I switched from flying into Baltimore to Flying into Washington Dulles on the same day and was $230 less.
On Delta or United, I'm sure they would have figured out some fees to charge to eat that up...
My boss flies on United... he has been Premier 1K for over a decade and has 1.6 million Marriott points, and United still treats him like dogsh*t. Need a change? no problem, $150 fee plus $400 for what was originally a $300 ticket and the seat next was probably sold for $199 to someone on Expedia. He gets no consideration, and rarely an upgrade anymore, and boarding on that stuff, if you have a regular "ticket" you are a long way behind the credit card customers, the ones with a Gold Mastercard from United, the ones with Premier 1K, the Continental Medallion customers, etc.. by the time they called me the last time I did that 2 years ago, I was the last person in the waiting area.
Southwest is pretty simple, if I buy a ticket today for a flight today, my A-list rating still gets me to be on the first pile to be boarded. If I buy it a week or so ahead, I'll always board right after business class. You get on in groups, and pick your own seat, so if I was flying on someone else with assigned-seats, I'd always be in the middle seat in front of the latrine in the last row with my weird buy-the-last-minute schedule. Basically my boss's problem, he does last minute travel, is Premier 1K, and still in the latrine seat.
I even like the snarky jokes that Southwest stewards make about United. "Don't smoke in our bathroom, its a federal felony and a $10,000 fine.. and, you know, if you had $10,000 to spare, you would be flying United right?"
Probably the best part is that TSA has yet to bring their special brand of "Terrorist-fear Theater" to the rails. They've wanted to for a while now, but IMO the logistics of doing that would be sketchy - too many stops, not enough militia - and ridership would plummet, which would kill the system. Anyway, between the train staff, the Amtrak cops (rare, but I have met a couple, overall damned nice guys and gals) and the other passengers, there's no need for the TSA Grope and Probe Squad.
Probably my favorite overnight train experience (don't laugh) was in Russia. There's something about traveling via train there that really does make you feel like you are traveling 70 years in the past - absolutely stellar service, good food, and great staff. Of course... that could have been hallucinations from the vodka --giggles-- but it really was fun.
My overnight 'room' trains in Oz and Thailand were bargains compared to Amtrak's offering. Probably will pass on the roomette due to cost and see a couple broadway shows instead.
I enjoyed my train travels overseas and will likely enjoy it here, too.
It's the HUB thing that gets me, well besides tsa. Delta wanted to take me to Salt Lake, then Minneapolis, Phoenix and then to Mexico. That's crazy. As it is it will take 2 days to get there. It will all be worth it though, :) :) :)
I was impressed, at a later date, by the Israeli security - while the plame is on the ground, it is surrounded by [presumably] Israeli military, with automatic weapons, at short distances that meant one could always see 2 others. and nobody went on the plane except their staff.
They took it seriously, and what they do works.
We also flew Midwest, from Denver to Minnesota {I think}. After they reach altitude, the chocolate chip cookies go into the oven, and you can have milk, chocolate milk, coffee..... and all seats were business class size. They, of course, went out of business. The American consumer, for the most part, is driven by price because that's what advertising tells him is the only thing that matters. Midwest was what I considered at the time, slightly more expensive - but I don't remember the numbers.
Of course, applying that to the TSA might solve a lot of ground problems, but not the crowding and poor service between the Departures Entrance and the Arrivals Gate...
Biggest complaints? They can get delayed. As freight traffic is the Railroad's major money maker, freight has priority traffic on most of the routes (hey, business at its finest, as the freight can't be late), so I've seen schedules shot occasionally by an hour or so... once we were almost a day late (and the crew kept us informed throughout, and we got free food as well...) - from a derailment ahead of us, but that was the worst.. Not a biggie - just add time to your schedule. Other - internet access is spotty, tho I usually work or read so it's not that important - you upload and download near the cities you pass thru.
Overnight? Anything long distances is an overnighter, and I like it. If you have a choice of getting off a 5 hour flight rumpled, pissed, and prodded to go to a meeting sweaty and wrinkled, VS waking up in your own bed and feeling well rested and energized, and taking the meeting like a storm, well, there ya go. I **highly** recommend getting a roomette for overnight travel - it's in addition to your ticket (and not cheap), but it's like having your own cabin. I've done the coach overnight thing as well, and while it's not as nice as a roomette, it's survivable... like sleeping in a recliner at home. (At least it's not a Pullman dropdown!!).
Recommendations? Make sure you have access to a 110 outlet at or near your seat. I used to grab a table in the clubcar (which has 110) and work from there (I used to channel my inner Dagny :-) )... And get used to the idea you will both get into conversations with people around you, and find yourself smiling a lot - it's NOT an airplane! If you're in coach, and are prone to motion sickness, get a forward-facing seat (doesn't bother me, but it does some people).
Jan
I'm considering a train trip (atlanta to NYC) in the spring. How have you found the security issues? What is your biggest complaint and highest praise for recent train travel? Done any overnight trains in the US?
All my train travel experiences have been in Europe, Thailand, and OZ.
We *did* have to fly an American carrier - twice. One was Delta (particularly awful cattle car experience that charged for *everything* - I have not flown *anything* Delta since) and the other was United (Overpriced, exasperating delays at every turn, and the cabin was so filthy I didn't want to sit down - for a 10 hour flight).
My stepdaughter makes the jump fairly frequently from Britain to the US - she flies Virgin because they have consistently lower fares, but you get what you pay for - the one time she flew BA (rebooked due to some issue or the other) she was shocked at how "luxurious" BA was compared to VA.
I found... that unless there's a d@mn#d good need to fly somewhere, I will either drive, or pay a couple bucks and hours more and take the train. While it's nothing like the old days, it's still far better than the Totalitarian Suspicion Advocates free x-ray strip search theater & complimentary cavity grope, and the sub-par sub-service by the US carriers. Sure, it's slower, but you have these things like legroom, decent food, and much more professional service.
It requires a paradigm shift, however - one has to get out of the "instant gratification/need it NOW" mentality, and realize sometimes that slower is indeed better.
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