didn't need to-armed with my flare gun

I have read some Nietzsche as I have heard similar claims before. I found it to be nonsense. Perhaps Rand has a way of writing things that I can comprehend more effectively but from what I did comprehend of Nietzche they did not appear to have much in common.

Rather partial to Utah. Also kinda tied here with a small farm and rental properties.

Fred,

I called and left a message with I think a nephew with my number.

There are some examples of better support out there. Zippo lighters has the highest Net Promoter Score in its sector. They use no scripts, they empower people by telling them to use their brain, come up with solutions and make the customer happy. They have much lower turn over rate than the others and pay 50 cents an hour on average lower than there competitors. People want to go home feeling like they have done a job, not read scripts all day. Customers want to call a place where people are doing a job rather than the job being to read scrips all day. Both are more satisfied when the support rep is allowed to use there mind, then when everything is scripted.

In my view if your getting calls that can be easily scripted you have one more more the following problems:
1. Product is not intuitive in its use.
2. Documentation is poorly done. Either not concise and simple so that it gets used, or simply does not cover it.
3. Your online knowledge-base and community is poorly done.
4. You are helping customers without using the KB articles from #3 above as a guide. Show customers the answers are there and easy to find and follow and they will go get them.

Scripted calls are simply something that should not be done in a call. I want my support reps (in my career usually very technical support engineers) to handle real problems that we have not seen and do not know the answers to.

Anything we have seen three times with the same solution to the problem better be well documents on our KB for the short term, and have a plan from either software or documentation changes to make it go away in the long term.

You do not control costs by pushing customers off from the people who can solve the problems you control costs by working in a way that allows the efforts of 1 engineer to reach multiple customers and feeding information back to development and product management that will allow for the issues to be addressed so that you no longer get calls on them.

that is it in a nutshell.

Thanks book marked this one. Hopefully a few others did as well. Get you some more readers :)

Stormi,

I wanted to thank you for this post. Particularly it gave me a few people i have not read that I can not look up some books from and read.

I just finished Capitalism, the unknown Ideal for the second time. Incidentally that is what made me post this thread. I craved more essays like those in that book.

I attempt to educate my kids well here at my house. I think its a parents responsibility not a teachers. I want teachers to present material to my kids from all walks of life, governments philosophies.... and them, sometimes on there own and sometimes with my help, to determine which they like, do not like, believe and do not believe.

My oldest son is a senior in high school. His AP US history teacher has been being schooled by him quite often. Thus far this year he had corrected the teacher (according to him) 217 times, and the first 20 or so come to me asking where X is in a book or reference, put together a small essay and taken it back to prove he was right. I think the teacher stopped asking for evidence. I brought this up only because one of those early points he brought in to me to get evidence was the federal reserve not being a government agency. This is the advanced placement US history teacher. His 8th grade US history teacher was much better.

Hello Stormi,
Very good! I hope to read more of your thoughts.
Regards,
O.A.

Geez, Seymour, you sound just like a liberal here, go for the personal attack. Actually, I wonder what your degree might be and if you also might have a history in education. So you know, I have degrees in both English and Philosophy, with minors in political science and biology.. I also have a business school degree in accounting and another in computers. IQ-wise, my daughter is in the top 1% of the country and I am in the top 2%.
I am smart enough to know that not everyone interprets every philosopher exactly the same, nor should I expect it.As Sartre wrote, it is the writer's responsibility to write but not overwrite, and the reader then has a responsibility of interpretation. I make value judgements based on what philosophers offers in creating the world in which I want to live.I find both the early writings of Sartre and then Rand fill those requirements, although someone else might reach the same goal via some other philosophers. Also, the writings of John Stuart Mill and Bastiat say what needs to be said to enlighten people to the path of freedom.. For me, philosophy has to be useable, something that the common man can grasp and use daily, Some of the darker writings are great for considering on the side.There are a few areas of writing that say all that needs to be said to keep the engines running and Atlas from Shrugging. Does the philosopher's writing tell man he has always a choice?. Second does it inform him he is responsible for those choices? Does it teach him that socialism and altruism are not compatible with freedom and capitalism. Does the system of philosophy (or education theory) teach that there are no free lunches (yeah some economist got it right too), and that there must be equal trade? People have enough trouble grasping things this simple, albeit difficult to live by. They do not have time, nor usually understanding, to go through the philosophers who base their theories on math, or go so deep and dark that people never come back into the light of trying to live by a philosophy.
Sadly, even Sartre gave up the hard existential dogma and fell into Marxism, but, given more time, would he have come back - one can only speculate. Nietzsche went mad from a brain tumor, so one cannot be sure where his thought would have gone if he had not suffered so .Teachers love to try to apply Maslow, and tinker with his group therapy - yet not one I have met knew that as he watched his system in place, he renounced group therapy in any but the licensed professional's office. Still, teachers are applying it, poorly trained as they are, right in public grade school classrooms. Yet Maslow called such practice "dangerous" - poor students.
Rand made her writing clear and fairly direct."Capitalism, the Unknown Ideal" makes you crave real capitalism, not the sad remnants under which we now live. Kid's should read Rand in school, instead of the nonsense they now assign. By high school, the world I envision (yes, naively) would graduate students who were able to read "Atlas Shrugged" and understand it. They should think, I am, therefore I think - good motto to live by.
I detect that you have an issue with Objectivism. In what way? What is the world you envision? Are you satisfied with broken systems that do not work, and are not meant to work? We live in a dumbed down world where most teachers asked a year ago, did not know the Federal Reserve was not a government agency. Practically no one knew about the bankers' meeting in Basil, Switzerland back when the Fanny Mae scandal hit - yet if lowed interest rates on all our IRAs and pensions. People think the Federal government has a "stash" as one person put it, to get them what they want. No clue it was the tax dollars paid by less than half the population now. Is this good enough to keep Atlas from Shrugging, do you think?. Should we not want better, if only for our own good?

Nietzsche also said, "A casual stroll through the lunatic asylum shows that faith does not prove anything.”

progressive taxation based on income is is punitive and inefficient. There is no causal relationship between levels of taxation and levels of poor. That alone should turn you off supporting such a disastrous policy.

CG, there is absolutely no evidence that progressive (socialist) policies or progressive taxes help the poor. There overwhelming evidence for anyone who is willing to open their eyes, that free market (natural rights) policies have and do lift people out of poverty. To push a socialist agenda is to push an anti-man agenda.

No I am one of the multiple personalities of DK Halling

so THAT'S it! everywhere I go, people come up to me and ask for help. In Walmart, everyone wears a blue smock-HELLO- why are you asking me where the toothpaste is?! and here I thought making eye contact was just being human.
People ask me for directions too. They shouldn't do that...